Black Elegent Gown Dress

1. Exchange Policy

• Exchanges and returns are accepted within 3 days of receiving the item.

• The product must be unused, unworn, unwashed, and in its original packaging with tags attached.

• Only size exchanges or product exchanges of the same value are allowed.

• Exchange is subject to stock availability.

• Customer must provide order number + unboxing video for verification.

2. Refund Policy

• We currently do not offer monetary refunds unless the product is defective or wrong item is delivered.

• In case of defect/damage/wrong item, a refund or replacement will be processed after verification.

• Refunds (if applicable) will be issued within 5-7 working days.

3. Non-Exchangeable / Non-Refundable Items

• Customized, made-to-order, or altered items.

• Sale/discounted items.

• Accessories or intimate wear.

4. Return Process

• Contact our customer service within 24–48 hours of receiving the product.

• Share order number + product photos + unboxing video.

• Once approved, return the item to our given address.

• Exchange will be processed after we receive and inspect the item.

International Exchange or return

You can also return or exchange your order within 3 days of receiving it.

However, you are responsible for arranging the return (either by dropping it off or scheduling a pickup with DHL).

You must also cover the return shipping cost.

Please make sure to ship the item within 5 days of your return request.

5. Shipping Costs

• Exchange shipping charges are to be paid by the customer.

• If the item received is defective or wrong, we will cover the shipping charges.